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Hello There

I am Ana Duicu.
I am a skilled manager
based in Toronto.

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About

More About Me

Avid learner, good listener, curious to the fast pace of technology, I have a keen interest in the application of technology to maximize return on investments.

Hey There!

I enjoy working as a bridge for users and technology to find ways to balance and exceed goals.

My objective is to use my strong organizational skills and ability to work well with teams to deliver projects.

My ability to build trusting relationships, establish respect with stakeholders brings long term value and core strength.

I strive for quality results and look for ways to create an environment of growth and performance for my team and myself.

I've Got Some skills.

  • 95%
    People Management
  • 100%
    Project, Program & Portfolio Management
  • 100%
    Planning & Delivery
  • 85%
    CRM, Digital Technologies
  • 85%
    Commnication
  • 90%
    Project Documentation
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My Work Experience.

Oct 2018 - Present

Ontario Public Services

Manager Development & Maintenance
Social Assistance I&IT Solutions Branch, Children, Youth and Social Services I&IT Cluster

Managed the Social Assistance Management System and team through the transition to agile delivery. Recent achievements: Lead the 2021 SA Recovery phase as technical Cluster Lead; enhanced and built provincial, interprovincial and 3rd party integrations with digital applications; built the Electronic Management Documents (SAMS) serving Ontarians.

Jan 2016 - Oct 2018

CFIB

Director, IT Operations

Managed the IT team through the transition of system changes, built CFIB Website integrated with MS Dynamics CRM systems and operations. Achievements: Linux/ Drupal and CRM web services integration project, Payment Gateway integration with CRM, Recurring Membership solution, JDM reporting solution, Field user security reorganization.

2011 - 2016

CFIB

Director, Phoenix Project

Lead CFIB team through the successful change of infrastructure, software and process from IBM AS400 to MS Dynamics CRM and NAV technologies. Achievements: Consolidated and replaced 48 legacy applications into CRM and NAV ERP, acted as integrator.

2005 - 2011

CFIB

IT Project Manager

Managed various IT projects, acted as PM, BA, QA. Implemented SharePoint, Exchange Email, Re-branding exercise, Product Review project, revamped internal processes and applications.

2001 - 2005

NuLife Medical and Surgical

Office Manager

Managed multiple sales locations for Nu-Life Medical, increased sales and revenue, expanded line of products and trained sales team.

Portfolio

My Latest Achievements

Manager Development & Maintenance

  • Managed the Social Assistance Management System (SAMS) development team through the transition to scaled agile practices, while continuing to deliver program increments (releases) with high quality.
  • Evolved SAMS to respond to pressing needs, managed the integrations with digital applications, while continuing to support existing financial programs: Ontario Disability Support Program, Ontario Works, Emergency Assistance.
  • Built the Electronic Document Management (SAMS) as a modern and efficient way to communicate with clients, expanded the platform and accelerated rollouts to municipal offices, improved the integrations and system performance with OPSDocs, built partnerships (E-forms) to improve user experience and decrease wait times.
  • Managed the technical team (100+ resources) in the build and maintenance of 15+ integrations with the Social Assistance Digital Application, Messaging System, My Benefits, Equifax, OPSDocs, provincial, interprovincial, 3rd party (Ontario Energy Board, CRA, BC, IRCC) and peripheral systems (CAMS, Sponsorship Debt Calculator, DAD).
  • Acted as technical manager lead for the Ministry COVID SA Renewal and Recovery strategy during 2021, supporting the accelerated delivery of various systems and programs to support Ontario.
  • Improved SAMS code quality using modern tools (SonarQube); helped set-up the SAMS continuous improvements practice, Scrum Community of Interest, knowledge transfer framework and technical skills development; managed the transition from SOAP to REST (in the context of the Curam product); participated in technical roadmap planning, architecture reviews, gated governance processes (such as ARB) for projects and program increments.
  • Participated in the design and management of the Person Match and Merge, Risk Based Eligibility Determination projects to improve user experience and accelerate delivery of applications.
  • Contributed to the Cluster Strategic group “Evolve How We Work” focused on 4 strategic directions: Culture of empowerment; Build a healthy, antiracist and inclusive organization; Increase the efficiency of solution delivery process; Increase the maturity of strategic management.
  • Completed “Supporting our Leaders” 6 month training, “Discover Digital for Leaders”, other OPS courses/ training.

Director, IT Operations

  • Oversaw CFIB technology operations and evaluated them according to established goals directed by CFIB Operations committee and IT VP.
  • Lead IT Operations related to Website, Member Portal, CRM, NAV, TMS, Scribe, legacy applications.
  • Prioritized the workload of IT personnel to keep a good balance among maintenance, support and projects.
  • Established the IT operations, maintenance and support framework by recommending and guiding technology decisions, policies, standards, procedures and systems to support the implementation of strategies.
  • Developed technology roadmap, built and negotiated cases for upgrades, systems replacement or improvements.
  • Coached, trained and mentored Project Coordinators, Project Managers to manage small and medium size projects.
  • Worked with vendors, partners, contractors, lawyers to establish clear SOWs, negotiate, managed and oversaw project delivery to the user satisfaction, on time and budget.
  • Acted as project sponsor for key organization objectives of growth and membership increase.
  • Managed multiple priorities and projects in the context of Business and Technical programs.
  • Testing and assessing various enterprises tools and technologies (such as MS Cloud technologies) to dete rmine fit with company technologies.

Director, MS Dynamics CRM and NAV Program

  • Lead the Phoenix program to consolidate and transfer 48 internal applications using the Dynamics Microsoft Platform.
  • Managed and implemented the ERP for CFIB, with CRM 2011, NAV 2013 as core systems. Lead the design, build and testing of custom software to respond critical needs: membership and payment processing, credit card tokenization, PCI compliance, CFIB security model, core AP and AR functions, specific financial and business operations.
  • Created the framework, structure and methodology for this transformation program, including Project Management, Risk and Issue Management, Quality Assurance, HR and Cost, Training, Change Management and Development.
  • Consolidated company functions, processes and activities to improve business applications for the most effective use of budget, materials, equipment, and people.
  • Managed internal cross-functional teams (up to 35 people) and external consultant/ partner teams (up to 20 people) to deliver results in the agreed milestones, timelines and budget.

Project Manager, SharePoint implementation

  • Planned the roll-out of Office 365 to replace the SharePoint needs. The old SharePoint platform was built solid and lasted 10 years.
  • Managed the implementation of SharePoint 2007 to move from paper-based to electronic storage of all internal documents in all business units.
  • Analyzed, improved or re-created business processes for 14 departments, worked closely with all departments to create team sites to serve their needs.
  • Trained teams and provided solid context for change management with support from Operations Committee.
  • Implemented processes and tools that serve as base for managing projects within the organization: monitoring and controlling, performance reporting, benchmarking, dashboards and metrics, evaluation.

Project Manager, Red Tape Awareness Week (RTAW)

  • Helped executive team focus on the key messages of the campaigns to increase the awareness on red tape and give existing members better support.
  • Coached existing team to create and improve the annual RTAW projects.
  • Developed templates and trained each project lead how to use them to keep track of milestone and progress.

Project Lead, Re-Branding

  • Conducted the process of renewing and aligning legislative, marketing, accounting and presentation materials to a redesigned concept based on product and stakeholder analysis.
  • Conducted the strategy, development and implementation of CFIB’s Brand program at a national level, working with cross- functional teams of marketing sponsors, programmers, trainers, vendors, sales and general managers to meet the phases objectives set by President and Senior VPs.

Project Lead, Marketing Product Review project

  • Managed the Marketing Product Review to reduce the number of soft and hard handouts and to decrease the cost of production and waste by at least 35% over a 1 year period.
  • Led the group to successfully reduce/consolidate inventory to 70 active items and reduced the cost of production, storage, shipping and waste by more than 50%.

Education and Certifications

Six Sigma
Lean Six Sigma 2016 - McMaster University

Gained a deep understanding of quality and process improvement using Lean and Six Sigma principles, with an emphasis on leadership and collaborative work environment strategies.

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2022 - Schulich School of Business

Knowledge and skills to successfully lead innovation projects, from strategic planning to the development of new products to making operational improvements.

PMP Certified
Project Manager Professional 2007 - Project Management Institute, Ontario Chapter

Certified PMP from the PMI Ontario, Canada. Gained understanding and experience in managing projects, through the various stages. Kept certification active, engaged in learning and mentoring colleagues.

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Certificate in Strategic Leadership and Innovation 2001 - University of Craiova, Romania

Specialized in Antique languages (Latin) and Romanian language.

Accomplishments

  • 18 years experience in managing, leading prioritizing and driving projects and teams to successful deliveries on time and on budget. 11+ years experience in full cycle of software development providing enterprise software solutions using Microsoft platform
  • 14 years certified Project Manager. Strong adherence to PMI practices, agile and hybrid development methodologies.
  • 14 years experience developing, managing and influencing vendors and resources.
  • 14 years experience developing technical documentation.
  • 7+ years solid practice in enterprise data architecture role, business process redesign.

Contact

Say Hello.

Phone

Phone: (+1) 416 627 7893

Email

aneduicu@gmail.com